At Human Relief Foundation, making sure you have a seamless donation experience is our priority, although we acknowledge that errors may occur on rare occasions.

Under charity law, donations are generally non-refundable except in specific circumstances outlined in The Charities Act 2011, accessible here.

If you require assistance or need to discuss your donation, our Supporter Care Team is here to help. Please reach out to us via email at [email protected] or call us at 01274 392727. Our team will guide you through a few questions to understand the situation and offer assistance to the best of our ability.

We are dedicated to upholding the highest standards of legal compliance and treat all refund requests seriously. Your concerns matter to us, and we are committed to keeping you informed throughout the process.

To proceed with your request, certain paperwork is necessary. We can't initiate the process without it. Once we receive the required documents, we'll provide an estimated timeline, typically taking seven to ten working days.